Company: Finitera JSC

Reg. no.: 40103807220

Address: Skanstes str. 52, Riga, LV-1013, Latvia 

IT SOFTWARE SUPPORT MANAGER

Finitera is an international fin-tech company offering various financial services including payday and instalment loans. The group successfully operates in emerging markets across Europe and covers all important business development areas: operations, IT, legal, marketing, finance, client relations, business intelligence, risk and credit scoring.

Currently, we are looking for an experienced person to help us manage our software support process and improve on the existing support workflows. As the group level Software support projects manager, you will be responsible for managing the support requests from business side towards IT development. Our technology platform is under continuous improvement and has vast opportunities to expand and reach hundreds of thousands of customers, therefore this position is crucial to ensure cohesion between Business and Software development and Your specific skills, strategies and execution can empower an entire company!

 

Main responsibilities:

  • Work within the team to understand the current processes within software development department;

  • Manage software support and change request flow by communicating directly with business stakeholders and developers;

  • Prioritize and plan software development sprints and releases together with other project managers;

  • Contribute to software documentation as well as assist QA department with knowledge transfer.


Requirements:

  • You have at least 2 years of experience working with software development and support projects;

  • Experience working with Agile methodology can be considered an advantage;

  • Fluency in written and spoken English;

  • Ambitious and energetic personality;

  • Good communication skills and ability to communicate clearly on both business and technical topics

  • Ability to take full ownership of Your own work.


Benefits:

  • An exciting job within a quickly growing international company – exposure to many countries;

  • Highly qualified, experienced and friendly team of colleagues within a modern working environment;

  • Motivational remuneration package and health insurance;

  • Opportunity for career development and additional qualification training;

  • We work with multiple large-scale projects in parallel and do multiple deployments every month aiming at CI/CD practice.

Should you find the role matching your experience and interests, please apply by uploading your updated resume and application letter here.

Please be aware that only the selected candidates will be contacted!

BENEFITS

Competitive renumeration package

We value your contribution to the business and we want to provide you with an excellent financial package.

 

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Work-life
balance

Manage your time, recharge and be there for your loved ones in important life events.

 

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Excellent medical
support

We value your contribution to the business and we want to provide you with an excellent financial package.

 

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Personal development & career growth

Develop your competencies and grow professionally together with us.

 

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Experienced international team

You will work with top-notch professionals on international level.

 

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Beverages & healthy snacks

Coffee, tea, fresh fruits and vegetables – all of this is available to our team on daily basis.